TERMS AND CONDITIONS
REFUNDS
1
If you need to withdraw your entry no refunds or transfers to future events will be offered. While not mandatory, we would recommend you can take advantage of the XCover option when making your online event entry. Please read their T&C’s carefully regarding what is covered under the policy.
XCOVER BOOKING PROTECTION
2
Protect your entry fee by covering yourself with XCover when you’re doing your online entry.
When making your online entry, you’ll be given the option to take out refund protection during the online registration process. Those that opt for protection will be instantly protected against unforeseen circumstances which include things such as accident, injury, illness, death, and transportation issues. All customer refund requests are managed and handled by XCover.
XCover must be purchased at time of entry. We cannot add it at a later date.
MAKING A CLAIM
3
The claims team prioritises those claims that are filed within 7 days of the claim event. Claims must be submitted within 45 days of the booked event.
Provide a detailed description of the event.
For all claims they require, as a minimum, a detailed description of the event. We may request documents during the claim process such as booking invoices and receipts. If required documents are not provided to us the claim may be rejected or the status changed to “Pending”.
TRANSFERS TO ANOTHER RIDER
4
You can transfer your entry to another rider up until midnight XXXXXX at no charge.
To transfer your entry to another rider, simply log in directly through your online registration.
CATEGORY CHANGES
5
CHANGING YOUR START GROUP
6
AGE CATEGORIES
7
You can change your event category up until XXXXXX at no charge.
An additional cost will apply if you are changing to an event category with a higher entry price. There is no refund of entry fee if changing to a category with a lower entry price.
This is available online until XXXXXX, after this time all changes need to be requested via cratersclassic@biketaupo.co.nz or at event check-in on XXXXXX . Please note this is not available on Saturday morning (event day).
To change your event category simply log in directly through your online registration. On the 'Summary' page, click on 'Change Category'. Select the new category. If there is an additional payment required, you will be prompted to make this payment.
To change your start group simply log in directly through your online registration and edit the start group question.
This is available online until XXXXXX after this time all changes need to be requested via cratersclassic@biketaupo.co.nz or at event registration on Friday 16th and Saturday 17th April 2027.
Junior - 15 and under - short and middle course only
Young guns 16 - 19
Prime 20 – 29
Vet 1 30 - 39
Vet 2 40 - 49
Vet 3 50 - 59
Vintage 60 plus
Age groups are calculated by age on event day
AGE CATEGORIES
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Whilst every effort will be made to run the event, it is possible that the event could be cancelled at any stage, this decision is to be the sole discretion of the organisers.
Under no circumstances shall the organisers be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control including without limitation; fires, flood, storms, explosion, acts of God, war or governmental actions.
Please note: We reserve the right to remove riders from the course if we feel it is necessary for the health and safety of our competitors and volunteers. This decision will be at the race director’s discretion.
Change of route or dissatisfaction
In the event of a change of route or dissatisfaction, the organisers are under no obligation to provide any refund, either in part or full.